Wednesday, September 10, 2008

User Research - [10/09/08]

Question asked:

Passenger 1 [ Secondary school student, Female ]

Do you the reason behind on the trains terminating at Yishun?
- No, i don't know about it.

How you feel when you need to wait for next train?
- I felt irritated.

How do you feel when you need to squeeze with others?
- I felt irritated.

Have you seen any interesting happenings?
- No.

Did you see any familiar faces?
- No.

Will you wait for an empty train?
- No, I won't wait.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
- It depends. Anything.

*Notice
She waited for J.E train, but train came & it's too pack.
End up she need to wait for another train towards J.E again.
I think she spent her waiting time more than 10mins, but can't get in train yet.

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Passenger 2 [ Student, Female ]

Do you the reason behind on the trains terminating at Yishun?
No, i don't know.


How you feel when you need to wait for next train?
I will just wait for the train. No complain about the Yishun train issue.


Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
It depends. If i'm not in a rush & have the time, I will wait.


If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
Yes, I'm willing to use it.


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Passenger 3 [ Poly student, Female ]

Do you the reason behind on the trains terminating at Yishun?
No, i don't know.


How do you feel when you need to squeeze with others?
I don't like to squeeze with others.


Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
It depends, when in a rush, i will just squeeze with others even though the train is packed.


If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
Depends, on what it is. I like things that are simple, user-friendly, not tangle-ing stuffs [ troublesome].

But why? can't we just approached SMRT staff about problem?

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Passenger 4 [ Poly student, Female ]

Do you the reason behind on the trains terminating at Yishun?
No, i don't know.


How you feel when you need to wait for next train?
I'm not bother by train towards Yishun.

No complain about it.

How do you feel when you need to squeeze with others?
No complain.


Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
Probability no. Don't want to waste time waiting.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
No, I don't see a need. As i can just approached the SMRT staff.


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Passenger 5 [ Working adult, Female ]

Do you the reason behind on the trains terminating at Yishun?
No, i don't know the reason.


How you feel when you need to wait for next train?
I'm not bother with the train issue as i seldom board train towards this direction. Only take when i meet friends.


Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
Yes, i will wait.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
No, i don't see the need.


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Passenger 6 [ Primary school student, Female ]

Do you the reason behind on the trains terminating at Yishun?
I think is to let people alighting at Yishun to board the train that terminates at Yishun. So that there will be less people inside the train that terminates at Jurong east.

So actually, she doesn't know the real purpose.

How do you feel when you need to squeeze with others?
I felt insecure when squeezing with alot of strangers inside the cabins.


Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
Yes.


If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
Can, i'm willing to try.


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Passenger 7 [ Poly student, Female ]

Do you the reason behind on the trains terminating at Yishun?
No.


How do you feel when you need to squeeze with others?
Uncomfortable.


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Passenger 8 [ Working adult, Male ]

Do you the reason behind on the trains terminating at Yishun?
Yes, i know the reason.


How you feel when you need to wait for next train?
Depends, I just want to get out of the train fast too.

Feel that if i miss a train, i need to wait again & it's not good.

Have you seen any interesting happenings?
No.


Did you see any familiar faces?
No.


Will you wait for an empty train?
Depends, if the distance is short, i won't wait.

If travel distance is longer, i would rather wait for that few mins to board a empty train.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
No, I think they just need to increase the frequency of train services.


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Passenger 9 [ Foreginer, Female ]

Do you the reason behind on the trains terminating at Yishun?
No.


How you feel when you need to wait for next train?
It's normal, it's also a lifestyle.
I seldom take train to this direction. But i enjoy taking train as it is convienence, no traffice jam, map is easy to understand, also recorded voices telling her the next station, comfortable.

Have you seen any interesting happenings?
No.

Did you see any familiar faces?
No.

Will you wait for an empty train?
Yes, if i'm not i a hurry. As i wanted to sit down. But i won't wait if i'm in a rush.

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Passenger 10 [ Working adult, Female ]

Do you the reason behind on the trains terminating at Yishun?
No.

How do you feel when you need to squeeze with others?
Uncomfortable.

Have you seen any interesting happenings?
If there is, i might have forgotten them already as they are not important enough for me to remember.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
No. Not a need.

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Passenger 11 [ Poly student, Female ]

Do you the reason behind on the trains terminating at Yishun?
No.

How you feel when you need to wait for next train?
I don't mind if it's not during peak hours.

How do you feel when you need to squeeze with others?
Don't mind squeezing if not that packed.

Will you wait for an empty train?
Don't mind to wait if not in a hurry.

If we were to do something for you to show your emotion on the SMRT service to let them know, will you use it?
Willing to use. Prefer simple stuff.

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Passenger 12 [ Working adult, Male ]

Do you the reason behind on the trains terminating at Yishun?
I know it turns around, but i don't know the purpose.

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