Wednesday, September 10, 2008

User Research - [09/09/08]

Questions asked:

Person 1 [ Jason, who knows the purpose of terminating train at yishun. ]

How do you feel when you see train going towards yishun and not jurong east?
- Feel that it's not fair. Why the other direction train are always empty and fast & not my direction.
- I hardly squeeze in.

While waiting for next train, what will you do?
- Do nothing, preparing to squeeze into next train.
- I'm in a rush. But i can only look at the TV, to hope to see the train timing turn fast.

Inside the train?
- I felt that it can be further improved. But why SMRT did not solved them.

Will you wait for a empty train instead of squeezing with others?
- Ya, i will wait rather than squeeze. Because too many people at this timing.

Did you see any interesting happenings during your travel?
- Yes. I saw some people[working adults] in the morning during peak hours, they will stand outside train although train are quite empty & its towards the direction they wanna take.
- They are blocking people that are alighting train at stations. [Meaning those people that alight are rushing too.]

I felt that SMRT is neglecting current problem.

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Person 2 [ Evonne, who is taking to Yishun ]

How do you feel when you see train going towards yishun and not jurong east?
- It doesn't bother me. As i'm alighting at Yishun anyway.
- No affects, just take.

Inside the train?
- I felt sian as i must squeeze with others when train are pack.

Will you wait for a empty train instead of squeezing with others?
- I won't wait because it's just 2 stations, so may as well squeeze.


If you are taking more than 2 stations, will you wait for a empty train?
- Yes. I will wait. Provided i'm earlier than schedule time.

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Person 3 [ Zijun, who is taking train towards Jurong east. ]

How do you feel when you see train going towards yishun and not jurong east?
- I feel sian, as i need to wait.
- During peak hours, of course everyone wants to rush home.
- Realised non-peak hours, no such services & peak hours having such thing.
- Trouble me

While waiting for next train, what will you do?
- Felt that why the other direction service train has the privilege, why this direction have to squeeze?
- Felt unfairly treated. As this direction also have alot of people. They can't only think of the other direction that are towards the city areas.

Inside the train?
- Felt that the transport fare is increasing, yet i still need to squeeze with people.
- Uncomfortable squeezing with strangers, but have no choice.
- I will feel irritated by anything. No matter minor/major.

Will you wait for a empty train instead of squeezing with others?

- I will wait only if i'm with my friends. If not, i'm prepare to squeeze.

Did you see any interesting happenings during your travel?
- During morning peak hours, working adults standby at stations, right behind the yellow lines to wait for a empty train.
- Causes others that are alighting from train not to have any space to alight.
Because those people standing outside are all blocking the whole center area where the doors will open right at the center areas.
This causes people to alight at the corners as they have no space to walk. Those people are just stuck at the center and they wouldn't let people alighting to walk pass them.

I feel that SMRT should have realised this problem, but they did nothing to solved it.
I felt that to solve this crowd standing outside train, they can just don't let this empty train to arrive at those stations. [ meaning not letting passengers knowing that there are such services. ]
They should stop this service in order to solve problem.

Interesting happenings
Case 1
- Empty train came and stop at middle track.
- Aunty walked up and stand in front of doors. [ waiting for door to open, and she can get a seat to sit. ]
- Door not opening immediatly after stopping train. [ not as what she expect it to open fast ]
- Aunty screamed "Open the door!" and bang her hands at train doors.

The first thing i feel was that she is very rush, abit crazy as she shout but she can't do anything too.

Case 2
- Inside train going home from Yck. Saw a student walking to & from continuously inside train.

I feel that the student is weird and it's distracting to see people moving. Why can't he stand still? It's irritating.

Familiar Faces
- I saw some of them on my way to school inside train at jurong east.
- One of them is a student. Heading to school at Woodlands.
- Another one, a working adult. Heading to Yck.

I feel they have to same routine as me. Because i will always walk to the last cabin to board train.
I believe they have this routine too.

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Person 4 [ Jiayu, who is experiencing the direction towards jurong east. ]

How do you feel when you see train going towards yishun and not jurong east?
- Irritated
- Need to wait & wait
- Waste time
- Why? I don't understand. After knowing the purpose, felt unfairly treated.

While waiting for next train, what will you do?
- Look around
- If with friends, chat with them

Inside the train?
- Felt irritated, sian
- Anything can irritate me easily [ Eg: odour, hp ringtone, baby crying ]
- People blocking me from alighting
- People not moving into the middle cabins of train

Will you wait for a empty train instead of squeezing with others?

- Only if i have the time.

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Person 5 [ Yanbing, who is taking train towards Jurong East. ]

How do you feel when you see train going towards yishun and not jurong east?
- I felt sian, as i have to wait again.

- I don't understand why
- Felt fed up

While waiting for next train, what will you do?

- If possible, i will play PSP. If too many people then i will just stare into space / keep looking at the board to check the time.

Inside the train?
- Felt insecure & annoyed when many people touching / looking at me.

Will you wait for a empty train instead of squeezing with others?
- If there is, i will wait.

Did you see any interesting happenings during your travel?
- People quarreling because of staring and mocking at them.

Familiar Faces
- During morning peak hours only. Mostly working adults.

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Person 6 [ Yanbing's friend, who is taking train towards marina bay. ]

Will you wait for a empty train instead of squeezing with others?
- Yes. I always do that.
- Because i worked at bukit batok, and the train toward marina bay is always pack.
- I will take train back to jurong east first, then take back to marina bay direction.
- Cos, I WANT THE SEATS!!

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